Privacy Policy
Last updated: November 13, 2026
This Privacy Policy explains how Untether GbR ("we," "us," or "our") processes personal data when you use the HQ mobile application, website, dashboard, and related services (together, the "Service"). It is intended to provide the information required by the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and other applicable privacy laws.
1. Controller
Controller:
Untether Gesellschaft bürgerlichen Rechts (GbR) Partners: Fabian S. Klinke, Louis Köhler, Paul Vogler, Roger Nussbaum Represented jointly by its partners Uhlandstr. 171/172 10719 Berlin, Germany
Privacy contact:
2. Data We Process
Account and Authentication
- Email address, username, password hash, authentication provider, account and session identifiers
- Access and refresh tokens, sign-in events, device and app metadata used for authentication and security
- Purposes: Create and secure accounts, maintain sessions, prevent fraud, and provide support
- Legal basis: Performance of contract (Art. 6(1)(b) GDPR); legitimate interests in security and abuse prevention (Art. 6(1)(f))
Adult Eligibility and Policy Acceptance
HQ is for people aged 18 and older. We record your explicit adult declaration, the policy and confirmation-copy versions, the time of acceptance, the client (web or iOS), and app version. On supported Apple devices, we request an age range with an 18-year threshold. From the Apple age-range response, we retain only a coarse indication of an adult range and its declaration source, not an Apple Account date of birth, identity documents, or the full range. An Apple Account declaration may be self-declared and is not proof of identity.
If Apple indicates that you are not at least 18, the app prevents you from continuing and directs you to correct inaccurate Apple Account information. Where Apple requires age-range sharing, a declined or unavailable required result does not permit access. Otherwise, self-declaration is available when sharing is declined or unavailable. Existing members without a record must make an explicit declaration; account creation is not treated as prior consent.
The iOS app also keeps a local, account-specific flag when Apple supplies an underage range. This prevents a later declined or unavailable response from overriding that result on the same installation. An adult Apple range clears the flag; it otherwise remains in the app's local data until that data is erased. This flag is not sent to HQ's servers and is separate from the server acceptance record.
We use these records to administer adult-only eligibility and document agreement to the Service's rules (Art. 6(1)(b) GDPR), and to maintain evidence of those declarations (Art. 6(1)(f) GDPR). Records are retained with your account and deleted when the authentication account is permanently deleted under the account-deletion process. Acknowledging this Privacy Policy is not consent to optional analytics or marketing.
Optional Birthday
You can save a complete date of birth during setup or in account settings. Providing it is optional: you can skip the introduction, continue using HQ, and add, correct, or remove the date later. We keep it in a restricted account record, separate from your public profile. Other members and artists cannot read it. Your own personal data download includes the saved date and related account records.
We also use the saved date to determine birthday XP and annual guest-list priority eligibility and send one congratulations notification under your XP notification preferences. A private annual ledger records the benefit year, award time, number of eligible communities credited, and guest-list reservation or consumption state with its associated offer. It remains after birthday removal to prevent duplicate benefits and is deleted with your account. Your personal data download includes this ledger. Restricted monthly totals measure processed rewards, community XP awards, and guest-list reservations, acceptance, release, and restoration. These totals contain no account, community, offer, or entered-date identifiers and remain after account deletion; they are excluded from audience dashboards and downloads.
We store your date, whether you have completed or skipped the introduction, the first-save and latest-change times, a revision used to prevent conflicting edits, and any correction-related reward eligibility cutoff. Correcting the date takes effect immediately in this record. After a correction, the cutoff is January 1 of the following calendar year; removing and re-entering the date does not clear it. We do not retain the previous date in this account record. A self-declared birthday is not verified age and does not replace HQ's adult-eligibility requirements.
We process the birthday you choose to save to provide and maintain your requested account setting (Art. 6(1)(b) GDPR). We keep the introduction decision so that skipping remains effective across devices, and the minimum correction metadata to prevent repeated changes from bypassing the birthday eligibility rule (Art. 6(1)(f) GDPR). Exact dates of birth are excluded from product analytics events, diagnostic reports, public profiles, and analytics downloads. The retention rules in Section 8 apply.
Profile, Communities, and Content
- Display name, avatar, city, country, selected communities, roles, badges, and profile preferences
- Posts, comments, reactions, links, images, videos, audio, RSVP records, saved items, read state, XP, and leaderboard activity
- When you edit post text, we retain each previous version with its revision and replacement times and the editing account when available for auditing and investigating content changes. History is restricted to authorized backend access, is included in your personal data download, and is removed when the source post is permanently deleted, including through account deletion. Separately preserved legal evidence follows the legal-case retention rules.
- For media uploads: a temporary upload ID, object path, file size, media type, content digest, target community/audience, status, and expiry time
- For imported images and videos, the original file may be held temporarily for one advisory check of signed Content Credentials. This check does not delay or retry publication. We retain the check result, source digest, signer and claim metadata, and whether a trusted credential identifies the media as AI-generated or AI-edited. For images, we also retain whether the author marked the image as made with AI. We do not use visual AI classifiers for these labels.
- Images attached to posts can be analyzed to categorize their scenes and objects, including existing post images and new uploads. This does not include avatars, show artwork, or private conversation images. We retain broad scene and object labels, categories, confidence, text geometry and density (not the detected words), detector model and analysis versions, and a digest identifying the analyzed image. These observations let HQ apply display rules without analyzing the same image again. The records follow the source post and media deletion lifecycle. A separate public-gallery decision can include people, crowds, clubs, concerts, and nightlife scenes and exclude screenshots, documents, interface captures, text-heavy images, and unclear results. Classification does not grant permission to display a post publicly or change its audience. We do not identify people, recognize faces, infer sensitive traits, or use this analysis to hide the post inside HQ or determine whether it was made with AI.
- Purposes: Operate profiles, feeds, communities, shows, social features, rewards, content delivery, trustworthy media-origin labels, and curated public galleries
- Legal basis: Performance of contract; legitimate interests in operating and improving the Service
Direct Messages
- Message text, attachments, participants, replies, timestamps, delivery/read state, and conversation metadata
- Purposes: Deliver and synchronize conversations; investigate a conversation when a participant reports abuse or when legally required
- Legal basis: Performance of contract; legitimate interests in safety and legal compliance
Unreported conversations are not routinely reviewed. Direct-message content is not used for general promotion or included in moderation-training source data or model-training releases. Reported messages may be used to investigate the report, but remain outside the release pipeline.
When you report a direct message, we preserve the selected message, up to four nearby messages within a limited time window, attachment storage references, conversation-participant identifiers, report reason, and optional context. This evidence is access-restricted, audited through the moderation case workflow, and retained only for the investigation, appeal, legal-claim, or legal-hold period that applies.
Shows and Location
- City and country; optional coordinates, accuracy, timestamps, notification radius, and background-location preference
- Show, venue, artist, attendance, and booking-integration data
- Free-entry, half priced, and skip list eligibility, offers, responses, fulfillment status, check-in status, and related XP adjustments or temporary distribution restrictions
- The mandatory price and currency stored for a half priced offer, which HQ displays before acceptance but does not collect as payment
- The given name and family name that you provide when you accept an offer. We show this name to the relevant artist and, when needed for entry, the artist's promoter, venue, or ticket provider. The recipient depends on the artist's entry arrangements.
- The pool-level timestamp and account or staff actor recorded when the artist confirms that all finalized entry details have been sent
- IP-derived approximate city hints for the public shows catalog
- Purposes: Surface relevant shows, allocate artist-provided free-entry, half priced, and skip list places fairly, prepare entry lists or deliver tickets, verify attendance, support check-in and location features, import artist-authorized booking data, and send requested notifications
- Legal basis: Performance of contract; consent for precise or background location where required; legitimate interests in fair allocation, preventing unused places, and providing coarse city suggestions
Guest-list allocation uses RSVP status and the user's XP leaderboard rank in the relevant artist community. When one user is eligible for several artists at the same show, the allocation process also seeks to give a place to as many different people as possible. A half priced offer shows the amount payable and currency before the user accepts. A skip list offer provides full-price entry without queuing. HQ records its tier and capacity but does not store a separate skip list price. HQ displays this information but does not collect payment or provide an automated ticket-provider integration. An offer requires a separate confirmation. The confirmation screen explains the attendance commitment, the possible 500 XP deduction, and the three-calendar-month distribution restriction before the user accepts. A no-show consequence applies only when an offer is finalized and the artist has confirmed once that all finalized entry details were sent. HQ or an authorized administrator handles attendance corrections and disputes during the stated review period. Contact legal@untether.social if you want to contest an unresolved restriction or XP deduction.
Moderation, Legal Notices, and Safety
- Reports, reporter and target identifiers, categories, context, timestamps, weighting signals, moderator notes, decisions, appeals, and legal notices
- Temporary visibility restrictions, enforcement history, and repeat-violation records
- Purposes: Enforce our rules, process illegal-content and copyright notices, protect users, prevent abuse, and establish or defend legal claims
- Legal basis: Legitimate interests in safety and integrity; legal obligations (Art. 6(1)(c)); establishment, exercise, or defense of legal claims where applicable
Reports and legal, privacy, and support requests share a case record containing the submission, relevant content references, assigned reviewer, deadlines, decisions, and correspondence. Access depends on the request and the staff member's role. Private messages and sensitive evidence require restricted review and are excluded from general queue previews, analytics, and model-training data. When removing hosted media, we may preserve a restricted copy needed for the case before removing access to the source. Retention reviews and legal holds govern disposal of that evidence.
Analytics, Diagnostics, and Security Logs
- Device model, operating system, app/browser version, preferred device language and regional locale at login, IP address, request timing and status, login and interaction events, session and device identifiers, online heartbeat events, crash traces, operational logs, and feedback-linked diagnostic identifiers
- Purposes: Maintain security and reliability, diagnose failures, measure feature usage, calculate aggregated product metrics, prioritize language support using aggregated device settings, prevent abuse, personalize content and recommendations, and select and measure advertising and sponsored content shown in HQ
- Legal basis: Legitimate interests in security, reliability, service improvement, personalization, and advertising within our own Service; consent where required for non-essential device access or personalized third-party telemetry
HQ uses first-party product analytics and Sentry. First-party product analytics is enabled by default and records allowlisted, authenticated service-interaction events, including account, install, session, feature, view, and content references. Based on our legitimate interests, we use it to measure the product, to personalize what you see in HQ, and to select and measure advertising and sponsored content shown in HQ. We do not share it with third-party advertising networks. You may object to this processing as described in Section 9.
Birthday collection measurement records whether the form was viewed, saved, skipped, removed, or encountered a failure, together with its entry point and a random identifier for that form visit. It does not include the entered date, date components, age, eligibility cutoff, or error text. Web birthday measurement uses your authenticated account and an identifier held only for the form visit; it does not create a browser installation identifier or store that visit identifier in cookies or local storage.
For aggregate audience measurement, we derive a private monthly age range from an optional saved birthday: 18–24, 25–34, 35–44, 45–54, or 55+. The reference is the first day of the month in UTC. Missing dates and dates entered or corrected after that reference count as unknown for the month. Corrections affect future assignments without changing previously captured ranges. Removing your birthday clears all saved ranges, while empty monthly records prevent them from being recreated after re-entry. Account deletion removes these records, and your personal data export includes your own assignments. These records are not available as individual analytics to artists or administrators.
The iOS app offers Personalized, Anonymized, and Off modes for Sentry in Privacy settings. Personalized mode associates an HQ account identifier with diagnostics; Anonymized mode omits that identifier but technical diagnostics can still contain personal data; Off disables Sentry. Earlier installations and accounts can retain an Anonymized default until you change it, and that default is not recorded as consent. On the website and dashboard, reliability diagnostics are enabled by default. Sentry receives error messages and stack traces, technical app and device context, diagnostic logs, breadcrumbs describing the steps leading to a failure, and performance traces sampled at 10%. The iOS app collects these diagnostics under its saved Sentry mode. Collection controls and targeted filtering exclude account identity from browser diagnostics, credentials, cookies, HTTP bodies, private-content fields, URL query strings and fragments, and stack-frame variables. We do not run Vercel client-side behavioral analytics. Server security, reliability, request, and aggregate product-measurement logs remain enabled where necessary or otherwise lawfully processed.
Post-Topic Analysis
We classify the subjects of visible artist and community posts to understand which kinds of content receive engagement, to improve the Service, and to personalize content and advertising in HQ. This purpose uses our legitimate interests in service improvement, personalization, and advertising within our own Service (Art. 6(1)(f) GDPR). You may object by contacting privacy@untether.social, as described in Section 9.
Amazon Bedrock's Nova Micro model receives up to 8,000 characters of post text, up to six poll-option labels of 500 characters each, and up to 80 broad object labels from existing image analysis. The topic classifier does not receive image files, audio, video, private messages, comments, report evidence, support requests, or separate author, profile, location, or reaction records. Names or other personal information written in the post or poll options can nevertheless be included. Text and image labels can be classified separately and together.
We retain fixed topic categories, links to the source posts, fingerprints used to detect edits, model/version information, usage counts, and processing status. These linked records remain personal data. Authorized administrators can compare aggregate engagement by topic and see short excerpts of visible top posts. The categories describe post subjects; they do not infer sensitive traits or determine moderation or account access. The classification worker does not log prompt bodies or full model responses.
The configured Bedrock EU inference profile can process these inputs in Frankfurt, Ireland, Paris, or Stockholm. Section 7 explains safeguards for other international processing by providers. Topic records follow the source post's lifecycle and are removed from the active classification store when the post is hidden or deleted; backup treatment follows Section 8.
Email, Support, and Applications
- Email-delivery address and status, notification preferences, consent or opt-out records, support messages, feedback, access requests, and artist applications that you send us by email
- Purposes: Send essential service communications, send optional product emails where permitted, answer support requests, and review applications
- Legal basis: Performance of contract and legitimate interests for essential communications; consent or another applicable statutory permission for optional promotional email
Optional product and show emails require a separate affirmative choice. We record the choice, its time, the consent wording and version, and whether you made it on the website or iOS app. An enabled preference without recorded consent does not authorize these emails. You can change your preferences in your account or unsubscribe from all optional emails through a link in the email without signing in. We record withdrawals and check current permission before sending. Essential account, security, and case communications are handled separately.
Sources and Data We Derive
We receive personal data:
- Directly from you, including when you create an account, complete a profile, publish content, send a message, select a preference, report content, contact support, or submit an application
- Automatically from your device and use of the Service, including authentication, request, diagnostic, security, analytics, and location-permission data described above
- From other users, including messages sent to you, content that mentions or depicts you, reports, reactions, attendance information, and other social interactions
- From services you connect or ask us to use, including Sign in with Apple, artist-authorized ABOSS imports, and AI agents or other clients you authorize through OAuth
- From public or third-party sources, including public show, venue, link-preview, favicon, map, and YouTube metadata used to provide a requested feature
We also generate data from these sources, such as an approximate city derived locally from an IP address, aggregated product metrics, content-origin assessments, report-priority signals, moderation records, and personalized feed or show results. We do not use these results to infer special-category traits.
Fields identified as required, authentication proof, the adult-eligibility assertion, and the applicable policy acknowledgment are needed to create and secure an account. Data needed for an optional feature, such as precise location or an artist booking integration, is required only if you choose that feature. If you do not provide required data, we may be unable to create the account or provide the requested feature. Other profile, content, location, telemetry, and communication choices are optional unless we explain otherwise when collecting them.
3. Sensitive or Special-Category Data
We do not ask users to provide health, political, religious, sexual-orientation, biometric, or other special-category data. However, user-generated content, direct messages, reports, and media can reveal such information. We do not use that information to infer sensitive traits, target advertising, or build sensitive-trait profiles.
We do not use private messages, report narratives or evidence, or support content for promotion, personalization, general analytics, or model development. Diagnostics exclude message and content bodies and sensitive profile fields.
Every intentional special-category use requires a documented Art. 6 GDPR legal basis and Art. 9 condition. Explicit consent for a specific use, information manifestly made public by the data subject, and processing necessary for legal claims are assessed in their specific context; public availability or a report alone does not create a blanket permission. New intentional uses require privacy review and screening for a data protection impact assessment before implementation. Reported private content is accessed for the case by authorized staff, with access auditing and retention limited to the case or documented legal need.
4. How We Use Data
We use personal data to:
- Provide accounts, communities, feeds, messaging, shows, notifications, mini games, rewards, and support
- Personalize content and recommendations based on communities, city, user-controlled location settings, and your activity in the Service
- Select and measure advertising and sponsored content shown in HQ, based on your activity in the Service
- Authenticate requests, secure the Service, detect fraud, and prevent abuse
- Moderate content and process Community Guidelines, DSA, copyright, and other legal notices
- Diagnose crashes and performance problems, measure product usage, and compare engagement with post subjects using the topic analysis described in Section 2
- Train and evaluate spam, abuse-prevention, and safety tooling under the safeguards in Section 5
- Meet legal obligations and establish, exercise, or defend legal claims
We do not sell personal data or share it with third-party advertising networks.
5. Model Development and Anonymous Training Releases
Moderation source records and review datasets can contain pseudonymous identifiers and user-generated text. We treat those source records as personal data even when obvious identifiers have been removed.
We may retain a training release without a fixed end date only after we have documented that it is anonymous: it must contain no stable source, author, moderator, or account identifiers; no exact source timestamps or mapping table; and no text or context reasonably likely to identify, single out, or link a person to the source Service. Certified anonymous releases and models shown not to expose personal data are no longer personal data under the GDPR.
The release process excludes direct messages and does not copy source text verbatim. It replaces identifying details with semantic placeholders, quarantines text with unsafe identifying context, and releases generalized post/comment text with its complete safety-label combination only when at least five distinct contributors share that result. Contributor identifiers are used only during verification and are not written to the release. No source mapping is kept in the release store. Each release has a manifest and extraction/linkage risk assessment. Existing legacy exports are deleted before the anonymous backfill is generated. Canonical labels and label-review history remain in the personal staging corpus under the normal retention and deletion rules.
Until that standard is met, the source set and quarantined rows remain subject to this Policy, data-subject rights, purpose limitation, account deletion, and the retention criteria below. Consent does not create an irrevocable right to retain identifiable training data forever.
6. Providers and Other Recipients
The following list reflects integrations currently present in the Service. A provider may be our processor for some operations and an independent recipient for others.
| Provider | Role and purpose | Data involved |
|---|---|---|
| Supabase, Inc. | Authentication, Postgres database, Storage, and related backend services | Account, profile, content, message, moderation, preference, and application data |
| Amazon Web Services EMEA SARL and affiliates (AWS) | API, queues, serverless processing, object storage, content delivery, stateless post-image analysis, public-gallery curation, Bedrock post-topic classification, operational logs, and analytics infrastructure | Requests, identifiers, content handled by backend jobs, image bytes and derived broad scene/text signals, bounded post text and poll labels, image object labels and derived topic categories, raw analytics including source IP and derived city/country, delivery records, and logs |
| Functional Software, Inc. (Sentry) | Crash reporting, sampled client performance, server performance and operational diagnostics, and user-submitted feedback | Device/app data, IP/network metadata, minimized diagnostic context, and account identifier or feedback email where deliberately supplied through iOS or feedback flows |
| Vercel Inc. | Website/dashboard hosting, content delivery, and platform operational logs | Web requests, IP/device metadata, requested routes, approximate geography, browser/device attributes, and operational logs |
| Plus Five Five, Inc. (Resend) | Essential and optional email delivery | Recipient email, names where included, message content, delivery status, and unsubscribe/suppression data |
| Apple | Sign in with Apple, APNs, MapKit, and Apple platform services | Apple account relay data, device tokens and notification payloads, map/search requests, IP/device metadata |
| Google LLC | Google Maps Platform place search, geocoding, time-zone lookup and embedded maps; YouTube oEmbed metadata and the embedded YouTube player in posts | Search terms, addresses/coordinates, show or venue data, video IDs, API request metadata; browser IP/device data for embeds and players |
| SoundCloud Global Limited & Co. KG (SoundCloud) | Link preview metadata (oEmbed) and the embedded SoundCloud player in posts | Track or playlist URL, IP/device request metadata, and playback data and cookies set by the player under SoundCloud's own terms |
| KIKLIKO, Inc. (KLIPY) | GIF search, retrieval, and media delivery in chat | Search terms, locale, configured customer/device identifier, IP/device metadata |
| Duck Duck Go, Inc. | Website favicon retrieval | Requested domain and IP/device request metadata |
| Volentio JSD Limited (jsDelivr) and its CDN providers | Dashboard map data and PDF worker delivery | IP/device request metadata and requested asset |
| ABOSS B.V. | Artist-authorized booking/show import | Artist project identifier and token, public event/show data, and request metadata |
MaxMind supplies the GeoLite2 database used by our AWS backend for local IP-to-city lookup. Runtime visitor IP addresses are looked up in our copy of that database and are not sent to MaxMind for each lookup.
We may also disclose data to professional advisers, insurers, auditors, transaction counterparties, courts, regulators, or law-enforcement authorities where necessary and lawful. Where a provider acts as our processor, we require Art. 28 GDPR terms where applicable. Provider contracts, subprocessor lists, and transfer mechanisms are maintained separately and must be reviewed when integrations change.
When you authorize an AI agent or another third-party client through OAuth, that client can receive and change only the HQ data and actions available through the authorized integration. The current show integration permits draft show management and does not permit publishing. The client operator processes the data it receives under its own terms and privacy notice. You can deny the authorization or revoke the client’s access.
Member profiles include current global XP, XP totals and source categories for their communities, and the total number of screws sent. These statistics follow profile visibility and blocking rules.
Profile information and content are visible to other HQ users or the public according to the feature, community, role, and audience you select. Public information can be copied, indexed, cached, or shared by others outside HQ. Direct messages are disclosed to their participants and, only in the limited cases described above, to authorized moderators or legal recipients.
When you open an external link, map, embed, GIF, favicon, or other remotely hosted media, your device can connect directly to that external operator. The operator receives the requested URL and ordinary network data, such as your IP address and device or browser information, under its own terms and privacy notice.
To keep scrolling smooth, HQ may preload nearby images and GIF previews before they enter the visible area. These requests use the same media providers and account access controls as displaying the media.
If Untether is involved in a proposed or completed reorganization, financing, merger, acquisition, insolvency, or transfer of all or part of the Service, we may disclose the minimum personal data needed to professional advisers and transaction parties, subject to confidentiality, purpose limitation, and applicable law. A successor that becomes controller must continue to protect the data under applicable law and provide any required notice.
7. International Transfers
We use EU regions where configured, including for core Supabase, AWS, and Sentry workloads. Some providers or their subprocessors may process data outside the EU/EEA. Where required, we rely on an adequacy decision, the European Commission's Standard Contractual Clauses, or another valid transfer safeguard, together with supplementary measures where appropriate. You may request information about the safeguard relevant to your data.
8. Retention
We apply the following periods or criteria:
- Active accounts and content: While the account is active and the data is needed to provide the Service.
- Account deletion: We schedule personal data for deletion or anonymization after the 30-day cooling-off period stated in the account-deletion flow, subject to legal holds, safety investigations, and records we must retain by law.
- Birthday records: We keep the saved date until you remove it or your account is permanently deleted. Removal clears the date from the active account record immediately. We retain the introduction decision, revision, first-save and latest-change times, and correction eligibility cutoff with the account, so removal does not repeat the introduction or reset the correction rule. These records are deleted with the authentication account. Existing personal data downloads and backups follow their own expiry rules below.
- Operational logs: AWS application logs are generally retained for 30 days. Other diagnostic-provider retention follows the configured project period and is reviewed against security and troubleshooting need.
- Guest-list records: We redact the accepted name snapshot 90 days after the show unless a live dispute, legal hold, or legal claim requires longer retention. We keep minimized offer, response, stored price and currency, fulfillment, attendance, pool-level sent timestamp and actor, restriction, and XP-adjustment records while they are needed to operate the feature, resolve a dispute, enforce the stated restriction, or establish or defend legal claims.
- Incomplete media uploads: Temporary upload records and unattached media expire after 24 hours and are removed by the hourly cleanup job. Untouched provenance source files are deleted after the advisory check attempt. A separate storage-cleanup ledger handles a failed deletion without retrying the post. The resulting Content Credentials assessment follows the completed post media and account-deletion rules above.
- Post-topic classifications: Linked categories and processing records follow the source post lifecycle. Hiding or deleting a post removes its active classification records. Backup copies follow the backup rules below.
- Raw product analytics: Kept for as long as your account exists, for the product measurement, personalization, and advertising purposes in Section 2. Deleting your account or a successful objection removes your events from our active analytics records; backup copies follow the backup rules below.
- Moderation and legal records: Retained for the life of the case and as long as reasonably needed for appeals, repeat-violation enforcement, legal obligations, or legal claims.
- Moderation-training source and staging exports: Personal source rows follow the applicable content/account retention and deletion rules. Rebuildable staging exports expire after 30 days.
- Email and consent records: Retained while the preference is active and as needed to prove consent, opt-out, suppression, or delivery compliance.
- Personal data downloads: Generated download archives expire seven days after they are ready and are automatically deleted. We retain a minimized request and review record as needed to document our response and meet legal obligations.
- Backups: Deleted data can remain in encrypted rolling backups until those backups are overwritten under the ordinary backup schedule. Backups are isolated, are not used for ordinary product access, and deletion records must be reapplied if a backup is restored.
- Anonymous data: Data demonstrably rendered anonymous may be retained without a fixed end date. This requires that a person can no longer be identified, singled out, or linked using means reasonably likely to be used; removing account identifiers or presenting aggregate counts alone does not establish that standard.
This approach does not require editing each immutable log entry or backup in place. It does require bounded backup rotation, access restrictions, and a restore procedure that reapplies deletions.
9. Your Rights
Depending on applicable law, you may have rights to:
- Access, correct, or erase personal data
- Restrict processing or object to processing based on legitimate interests, including personalization
- Object at any time to the use of your data for advertising; we then stop using it for that purpose
- Receive portable data you provided to us
- Withdraw consent without affecting prior lawful processing
- Opt out of optional email and push notifications
- Lodge a complaint with a supervisory authority, including the Berliner Beauftragte für Datenschutz und Informationsfreiheit
Use the privacy request form or email privacy@untether.social to exercise a right. Neither requires an HQ account. We may verify your identity and normally respond within one month. Rights do not apply to data that has already been irreversibly anonymized because we can no longer identify which records relate to you.
Where available in your version of HQ, Download my data in account settings lets you request a machine-readable copy of your personal data. Your signed-in account session is sufficient to request and download an export; no additional identity verification is required. We collect and prepare the data automatically in the background and email you a link when your private download is ready. Account settings show its status and expiry. The accompanying manifest explains the included categories and any omissions. Specific records may require additional collection or review to protect other people's rights or apply a valid legal restriction. You can use the privacy email above if you cannot sign in, need help, or want to follow up on an incomplete export; the self-service feature does not limit your rights.
10. Cookies, SDKs, and Similar Technology
We do not use advertising cookies, cross-site advertising identifiers, session replay, or Vercel client-side behavioral analytics. The website and dashboard use the following browser storage:
| Name or type | Where | Purpose | Duration |
|---|---|---|---|
sb-<project-ref>-auth-token and any numbered chunks | Website and dashboard cookie | Maintain and refresh the signed-in Supabase session and protect authenticated routes | Until the session expires, you sign out, or the cookie is cleared |
b90hq-theme | Website and dashboard local storage | Remember the light, dark, or system theme that you select | Until you change it or clear site data |
sidebar_state | Dashboard cookie | Remember whether you left the dashboard sidebar open | Seven days |
hq.shows.visitor-city-attempted.v1 | Website session storage | Avoid repeating the optional IP-derived city suggestion during the same browser session | Until the browser session ends |
These mechanisms provide authentication, security, or a setting or feature that you request. We do not use them to advertise to you or track you across unrelated services.
YouTube and SoundCloud links in posts load the provider's player when you press play in the feed or open the post in the app. Once loaded, the player connects you directly to that provider, which can set its own cookies or storage under its own terms.
Browser Sentry diagnostics are enabled by default as described in Section 2. Its SDK reads technical runtime information for error reporting, diagnostic breadcrumbs and logs, and sampled performance tracing. It does not set an HQ analytics preference. The iOS app uses secure device storage for authentication and stores the selected Sentry mode, decision version, and timestamp on the device. You can change the Sentry mode in Privacy settings. Device or browser controls can clear website storage, but clearing authentication storage signs you out and clearing a preference causes the default behavior to apply again.
11. Security
We use measures including encryption in transit, provider encryption at rest, role-based access, least-privilege controls, private storage, audit records, and security review. No system is completely secure. We follow applicable breach-assessment and notification duties if an incident occurs.
12. Adults Only
The Service is for people who are at least 18 years old. New iOS and web users must confirm that they are at least 18 during onboarding. Web onboarding also requires acceptance of the current Terms, Privacy Policy, and Community Guidelines before profile completion. If we learn that a user is under 18, we may restrict the account and request the information needed to delete or otherwise resolve it.
13. Automated Processing
We use rules and automated signals to detect spam, prioritize reports, calculate abuse-prevention signals, and temporarily limit content visibility. We label media as AI-generated or AI-edited when a trusted Content Credential identifies it as such. We also label an image as AI-generated when its author declares this. Separate automated image analysis decides whether a public post image is suitable for HQ's public marketing galleries. A negative or unclear gallery decision does not hide the image or post inside HQ and is not an account or moderation decision. Post-topic classification supports content measurement, personalization, and advertising as described in Section 2 and does not itself restrict content or accounts. Personalization and advertising selection order or choose what you see; they do not restrict your account. Final content-removal and account-sanction decisions are intended to involve human review. Contact legal@untether.social to contest a moderation decision.
14. Changes
We may update this Policy when the Service, providers, or law changes. We will give appropriate notice of material changes. Where a change requires consent, continued use alone will not replace that consent.
15. Contact
For privacy questions or complaints, contact privacy@untether.social or write to the Controller at the address above.